Frequently Asked Questions
What materials can Easy Abode CutMate cut?
Easy Abode CutMate is designed to cut a wide range of everyday materials, including fabric, felt, cardboard, leather, plastic packaging & more.
For the best results, always use the scissors on materials suitable for your specific model and avoid materials that exceed the recommended cutting capacity.
Is Easy Abode CutMate easy to use?
Absolutely! Simply charge your CutMate using the included USB cable, unlock the safety switch & power it on. The powerful motor does the hard work while you simply guide the scissors through the material.
Its lightweight, ergonomic design makes it comfortable for both left & right-handed users.
Will Easy Abode CutMate help if I have tired hands or reduced grip strength?
Easy Abode CutMate is designed to reduce the repetitive squeezing required with traditional scissors, making cutting more comfortable for many users.
While individual experiences will vary, many customers find it makes longer cutting tasks feel easier & less tiring.
Where are you located?
Easy Abode is proudly Australian-owned & operated, with our head office located in Western Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at easyabodeco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.